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Refund Policy

Last updated: 25 July 2026

This policy sets out when Keydole will issue refunds. It should be read alongside our Cancellation Policy.

1. 14-day cooling-off right

If you cancel within the 14-day cooling-off period granted by the Consumer Contracts Regulations 2013, and you have not waived that right by requesting immediate access at checkout, you are entitled to a full refund of any subscription fee paid. We will process the refund within 14 calendar days using the same payment method you used to subscribe.

If you requested immediate access at checkout and ticked the acknowledgement checkbox, your cooling-off right lapses once access begins and no refund applies under this provision. See our Cancellation Policy §2 for details.

2. Monthly plans — no partial-period refunds

Monthly subscription fees are charged at the start of each billing period. If you cancel a monthly plan part-way through a billing period, your access continues until the end of that period and no refund is issued for the unused portion of the month.

3. Fixed-term plans — non-refundable after the cooling-off period

Fixed-term plan fees (£29.99 for 3 months; £39.99 for 6 months; £49.99 for 12 months) are charged as a single upfront payment. Outside the 14-day cooling-off window (or where the right has been waived), plan fees are non-refundable. If you cancel, your access continues until the end of the paid term — no refund is issued for the remaining time.

4. Service faults — Consumer Rights Act 2015

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If the Service does not conform to contract — for example, if it is not as described or is not of satisfactory quality — you may be entitled to a remedy including a price reduction or refund. Please contact us on WhatsApp, by email at support@keydole.co.uk, or use the contact form describing the fault. We will investigate and respond within 5 working days.

5. Payment errors and duplicate charges

If you believe you have been charged in error or charged more than once, contact us immediately on WhatsApp or by email at support@keydole.co.uk. We will investigate and, where a charge was made in error, issue a full correction within 14 days.

6. How to request a refund

  1. Message us on WhatsApp, email support@keydole.co.uk, or use our contact form.
  2. Include your registered email address, the date of the charge, and the reason for your request.
  3. We will acknowledge your request within 2 working days and aim to resolve it within 10 working days.

7. Nothing in this policy limits your legal rights

This policy does not limit or exclude any rights you have as a consumer under UK law. If you are unhappy with our response, you may seek independent advice from Citizens Advice or another consumer organisation.