Troubleshooting
Pick the category that best describes your problem. Each article walks through causes, fixes and when to contact us.
Common issues
Five categories cover the majority of support tickets.
Buffering
Fix buffering, lag and quality drops
Video stalls, wheel spins, or picture drops to SD.
Playback
Playback errors and black screens
Channel won't start, error codes, or audio out of sync.
Connection limit
"Connection limit reached" errors
Too many devices signed in, or you're locked out.
Credentials
Login and credentials not working
Password rejected, forgotten details, or account locked.
Device pairing
Pair a new device or activation code
Adding a Smart TV, activating a code, or pairing failed.
Setup issues on a specific device?
Each device landing page has a troubleshooting section tailored to that hardware.
None of the above?
Contact support with the details of what you're seeing and we'll dig in.